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Refund Policy

Effective Date: 1 January 2025

At Lab 111, we strive to provide high-quality branding, marketing, and fundraising services. Due to the nature of our products and services, our refund policy is as follows:

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1. General Refund Policy

  • All sales are final. We do not offer refunds on custom branding, marketing materials, digital content, or fundraising products once work has begun.

  • If you believe you received a defective or incorrect item, please contact us within 7 days of receiving your order for resolution.

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2. Fundraising & Revenue Share Programs

  • Contributions or purchases made through our fundraising programs are non-refundable.

  • Revenue share payments to participating athletes and professionals are based on actual sales and are non-refundable once processed.

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3. Service Cancellations

  • Clients may cancel non-custom services before work begins for a full refund.

  • For ongoing service contracts, cancellations must be requested at least 14 days before the next billing cycle to avoid charges.

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4. Event Cancellations & Rescheduling

  • If Lab 111 Sports cancels an event, participants will receive a full refund or credit for a future event.

  • No refunds will be issued for no-shows or last-minute cancellations by attendees.

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5. Exceptions & Dispute Resolution

  • Refund requests outside of these conditions will be reviewed on a case-by-case basis.

  • To submit a refund request, please contact info@lab111pro.com with your order details and reason for the request.

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Lab 111 reserves the right to update this policy at any time. Continued use of our services constitutes acceptance of these terms.

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